Refund policy
All sales are final
Every LBScent decant is hand-poured to order from an authentic retail bottle into a new, unbranded glass atomizer. Once a decant has shipped we cannot verify that it is unused, and we cannot resell it. For that reason we do not accept returns or exchanges for change of mind, or because a fragrance did not suit you — which is the very risk sampling is meant to remove before you commit to a full bottle.
We will always make it right if the fault is ours
Contact us within 14 days of delivery and we will replace the item or refund it in full — your choice — if:
- the decant arrived damaged, leaking, or with a faulty atomizer
- you received the wrong fragrance or the wrong size
- your order never arrived
How to make a claim
Email support@lbscent.com with your order number and, for damage, a photo of the item and packaging. Photos let us resolve most claims the same day, and help us improve our packing. You will not be asked to ship anything back.
Lost orders
If tracking shows no movement for 15 days after dispatch within the United States, we treat the order as lost and will replace or refund it.
Incorrect addresses
If a parcel is returned to us because the delivery address was incomplete or incorrect, we will refund the order minus the original shipping cost, or reship it once you cover shipping again.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Once a decant is poured, it cannot be cancelled.
Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.