Contact information

Get in touch

The quickest way to reach us is by email. A real person reads every message.

Email: support@lbscent.com

We aim to reply within one business day, Monday to Friday. We are closed on weekends and US public holidays.

What to include

If your message is about an existing order, please include your order number. For anything damaged or incorrect, a photo of the item and its packaging lets us resolve most claims the same day.

Business details

LBScent Decants
Sparks, Nevada
United States

We ship within the United States only. We do not operate a storefront or accept visitors, and we cannot take orders by phone or email — all orders are placed through this website.

Related policies

Before writing about a return or a delivery question, our Refund & Return Policy and Shipping Policy may already have your answer. Both are linked at the bottom of every page.